This Refund and Cancellation Policy explains how subscriptions to HaulTrack ("we," "us," or "our") can be canceled and when refunds may apply. Paid subscriptions are processed by Paddle as Merchant of Record.
Effective date: August 8, 2026. For general service terms, see our User Agreement. For privacy practices, see our Privacy Policy.
Subscriptions
HaulTrack offers recurring subscription plans (monthly or yearly, depending on the plan you select at checkout). Unless otherwise stated at purchase, subscriptions renew automatically at the end of each billing period until canceled.
Cancellation
- You may cancel your subscription at any time from the in-app billing settings (Paddle Customer Portal) or by contacting us at the email below.
- Cancellation stops future renewals. You typically retain access through the end of the billing period you already paid for, unless Paddle or your plan terms state otherwise at checkout.
- Canceling does not automatically delete your account or jobsite data. Contact us if you need data export or account closure assistance.
Refunds
Because Paddle is the Merchant of Record for checkout and billing, refund requests are handled under Paddle's buyer terms and our plan terms shown at purchase. In general:
- If you believe you were charged in error, contact us promptly at the email below with your account email, organization name, and approximate charge date. We will review with Paddle where appropriate.
- Unused time in a billing period after a mid-cycle cancellation is not always refundable. Where a refund is approved, it is issued by Paddle to the original payment method when possible.
- Chargebacks and payment disputes should be raised with your card issuer; we encourage contacting us first so we can help resolve the issue faster.
Trials, upgrades, and downgrades
If your plan includes a trial, you will not be charged until the trial ends unless you cancel before then. Plan changes (upgrade or downgrade) are prorated or applied at the next renewal according to the options available in the Paddle Customer Portal at the time of the change.
Contact
For cancellation help or refund questions, email lepperj@haultrack.org. Include your account email and any Paddle receipt or transaction reference you have.